Refund Policy
ALL SALES ARE FINAL.
Due to the custom and handmade nature of the products, I do not offer refunds, returns, or exchanges except in cases of, manufacturing defects reported to me within the first 30 days of delivery.
Shipping Damage (72-Hour Rule – Strict)
Any item damaged during shipping must be reported to the USPS and a claim filed with them.
Eligibility (Very Limited)
Approved refunds are only granted if:
- The item has a verified manufacturing defect in the 1st 30 days, OR
I reserve the sole right to determine whether a defect or damage qualifies.
Non-Eligible Situations (No Exceptions)
We do NOT offer refunds, returns, or replacements for:
- Buyer’s remorse or change of mind
- Minor imperfections, cosmetic variations, or handmade differences
- Color variations due to lighting, screens, or materials
- Normal wear and tear
- Damage caused by misuse, dropping, heat exposure, or improper care
- Issues reported after 72 hours of delivery
- Refused, unclaimed, or undeliverable packages
- Shipping delays caused by the carrier
Refund Method & Processing
If approved, refunds (if issued) will be processed to the original payment method within a reasonable timeframe.
Chargebacks & Policy Agreement
By completing a purchase, you acknowledge and agree to this policy in full.
Customers must contact me and allow resolution before filing a dispute.
Any chargebacks or payment disputes filed in violation of this policy will be contested with:
- Proof of purchase
- Proof of delivery
- This policy agreement
- Claim documentation (or lack thereof)
Policy Updates
I reserve the right to update or modify this policy at any time without prior notice.